Frequently asked.

Yes — every piece in our collection is brand new and unworn, with original tags attached. We do not sell pre-owned or vintage stock.

We source through licensed Australian distribution channels — primarily authorised liquidation and overstock partnerships with established luxury distributors. This is how we're able to offer designers like LaQuan Smith, Magda Butrym, and Alex Perry at a fraction of original retail.

Documentation is retained for every piece and available on request.

The pieces are the same. The supply chain is shorter. We acquire surplus and end-of-season stock through licensed Australian channels rather than primary wholesale, and pass that saving on to you.

The garment you receive is identical to the one in the boutique on Madison Avenue. Only the path is different.

For pieces above a certain price threshold, we're happy to share lot documentation and additional inspection photos on request. Reach us via the contact page with the product name and we'll respond within one business day.

Luxury distribution often re-packages garments multiple times before reaching end retail. A missing dust bag does not indicate inauthenticity.

Where original packaging is included, we say so. Where it isn't, we provide our own protective garment bag.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely — your card details are never stored on our servers.

No. You can check out as a guest. If you'd like to track orders, save addresses, or receive priority access to new arrivals, you can create an account in one click at checkout.

Yes — if your order has not yet shipped. Orders are typically dispatched within 24 hours of placement, so contact us as soon as possible at [email protected] with your order number.

Once an order has shipped, it follows our standard returns process.

Australian shipping is free on orders over $100. Orders under $100 are charged a flat $10. Express options are available at checkout. See our Shipping & Returns page for the full breakdown.

Standard delivery times vary by region — typically 1–2 days for Newcastle and Hunter region, 1–3 days for Sydney metro, and 3–7 days for the rest of Australia. Express usually halves these times.

At launch, we ship within Australia only. International shipping is being added in stages. Join our list to be notified when your region is available.

Yes — every order ships tracked and signed-for. You'll receive a tracking number by email once your order is dispatched.

You have 14 days from delivery to return any unworn piece with tags attached for a full refund. See Shipping & Returns for the full policy.

Sign in to your account, find the order, and click "Return this item." We'll email a return label and instructions.

If you ordered as a guest, contact us with your order number and we'll handle it manually.

If you've changed your mind, return shipping is your responsibility. If a piece arrives faulty or doesn't match its listing, we cover return shipping in full.

Once your return reaches us and is inspected (usually within 2 business days of arrival), we process the refund to your original payment method. Most banks credit the refund within 5–10 business days from that point.

Our sizing guide includes international conversions and designer-specific fit notes. If you're between sizes or unsure, reach out — we hold every piece in our hands and can give you a real opinion.

Yes — happy to. Get in touch with the product name and we'll measure it (bust, waist, length — whatever you need) and respond within a business day.